1 Accepting the Terms and Conditions
1.1 In order to use the Services at Greyhound, you agree to the Terms and Conditions detailed below.. You may not use the Services if you do not accept the Terms. By using the services you understand and agree that Greyhound will treat your use of the Services as acceptance of these Terms.
2.1 Passengers are responsible for providing sufficient time when making a booking to account for check in times and traffic conditions. Greyhound are not responsible for delays in reaching your destination on time caused by passengers not booking in reasonable time.
2.2 Passengers are responsible for booking a suitable vehicle size to account for the number of passengers traveling. Children of any age are accounted as one passenger.
2.3 Passengers are responsible for booking a suitable vehicle to account for the luggage they are carrying.
2.4 If a pre booked taxi is more than 40 minutes late and the customer has missed their onward travel such as a flight, Greyhound will ONLY reimburse the fare due on the journey booked. We will not be liable for compensating customers the cost of flights or any other expenses.
3 Prices and Payments
3.1 All prices quoted on the website are based on the details provided by the customer. Greyhound have the right to amend prices if the quoted price is different to the details provided by the passenger. This includes changes to the number of passengers and luggage.
4 No Show and Waiting time
4.1 For meet and greet services we provide a maximum of one hour free waiting time from the time the flight has landed. This is included in the price quoted on the booking.
4.2 After the free waiting time has elapsed, a standard charge of £5 per 15 minuets applies.
4.3 Greyhound shall check for flight delays however are not responsible for extended time spent at Immigration control.
4.4 If our driver is not able to contact you within one hour of the flight arrival time the booking will be cancelled and no refund issued for credit/debit card payments.
4.5 If you are paying by cash and do not show up after the one hour has elapsed from the time your flight has landed, you shall be responsible for the full cost of the journey quoted.
5 Cancellation Policy
5.1 All cancellations must be notified by calling our bookings team on 08452 303630
6 Use of Vehicle and Behavior
6.1 You shall be responsible for the behavior of all passengers traveling in the vehicle. Greyhound shall not accept the use of abusive language to drivers.
6.2 The driver has the right to refuse entry to the vehicle if they suspect any threat to themselves.
6.3 Smoking and the consumption of food and drink is prohibited in all vehicles.
6.4 A standard charge of £60.00 applies to passengers who soil the vehicle.
7 Refund Policy
7.1 If a booking is cancelled by us because we have been unable to fulfill the service, a full refund will be issued.
7.2 No refunds will be issued for bookings cancelled after a driver has been allocated..
7.3 No refund will be issued for bookings where you do not meet your vehicle within 1 hour of the flight arrival time and no contact has been made with either the driver or the Company.
7.4 No refunds will be issued for changes to the pick up or destination unless notified in advance.